Privacy Policy

1. Overview

We collect only what we need to run BROK, process payments, secure accounts, improve product quality, and operate community bots. We do not sell your personal information.

2. Data we process

• Account & wallet: Genius Wallet identifiers (e.g. BROK- codes), optional display names, Device PIN hashes (not plaintext PINs), balances and ledger entries.
• Payments: Stripe (or similar) processes cards; we receive payment status, amounts, and limited billing metadata—not full card numbers.
• Product usage: chat prompts/responses as needed to deliver the service, feature usage, technical logs, and error diagnostics.
• Community bots (Discord / Telegram): Discord/Telegram user ids, usernames, message content when you interact with the bot or when moderation scans apply, server/channel ids, and action logs (mutes, bans, FAQ answers).
• Communications: emails you send us (e.g. support, partner promo receipts) and email addresses used to send verification codes you request.
• Mobile number: collected only when you request an SMS verification code in your logged-in BROK account.

3. SMS and mobile verification

We collect a mobile number only when you request a verification text in your logged-in BROK account. You type your number and tap Send code. That tap is your consent to receive a one-time SMS verification code from NeoBanx.

We do not sell, rent, or share mobile phone numbers or SMS opt-in consent with third parties or affiliates for their marketing. Twilio is our processor solely to deliver the verification message you requested.

Message frequency: one verification message per request you make. Message and data rates may apply. Consent to SMS is not a condition of purchasing any NeoBanx product.

Reply STOP to unsubscribe from SMS. Reply HELP for help, or email info@neobanx.com.

4. Purposes

Provide and secure the service; process subscriptions and $POCK credits; moderate community spaces; prevent fraud/abuse; improve AI quality and operations; comply with law; and communicate about product updates you request.

5. Processors & AI providers

We use infrastructure and AI vendors (e.g. hosting, Stripe, Twilio for SMS verification you request, model providers such as Groq, Google Gemini, xAI, and similar) under their terms. Content you send to chat or bots may be processed by those providers to generate responses. Avoid sending secrets, seed phrases, or full payment card data in chat.

6. Retention

We retain account, ledger, and security logs as long as needed for the service, disputes, and legal obligations. You may request account deletion via info@neobanx.com; some records may be retained where required (fraud, tax, legal holds).

7. Your choices

Access or correct supportable account data by contacting us. Do not share Device PINs or seed phrases with support. Platform settings on Discord/Telegram control some visibility of your community profile. For SMS: reply STOP to opt out, HELP for help, or email info@neobanx.com.

8. Children

Services are intended for users 18+ (or age of majority). We do not knowingly collect data from children under 13.

9. Contact

Privacy requests: info@neobanx.com. Related: Terms of Service · Trust.